At Golden Glory, we want to ensure your satisfaction with every purchase you make on our website. If for any reason you are not completely satisfied with your purchase, we offer a returns and refunds policy to assist you. Please carefully read the following terms and conditions:
Return:
- Return Period: You have a period of 14 days from the date of receipt to return items that do not meet your expectations.
- Return Conditions: Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Return Process: To initiate the return process, please contact us through our customer service. We will provide you with detailed instructions on how to return the items.
- Shipping Costs: The shipping costs associated with the return will be at your expense, unless the return is the result of an error on our part or a defective item.
Refunds:
- Refund Processing: Once we receive and verify the returned items, we will process your refund. The refund will be issued via the same payment method used for the purchase.
- Full Refunds You will be refunded the total amount paid for the returned items, including taxes. However, the return shipping costs will not be refunded unless it is our error or a defective item.
Items Not Eligible for Return:
- The following items are not eligible for return:
- Items on sale or clearance.
- Customized or made-to-measure items.
- If you have any questions about the eligibility of an item for return, please contact us before sending it back.
Contact:
If you have any additional questions about our returns and refunds policy, feel free to contact us through: