At GOLDEN GLORY we strive to provide efficient and reliable shipping services for our customers. Please review the following shipping policy to understand our procedures and expectations regarding the delivery of your orders:
Order Processing:
- Order Fulfillment: We process orders promptly upon receipt, typically within 3 business days. Orders placed on weekends or holidays will be processed on the following business day.
Shipping Costs:
- Domestic Shipping: Shipping costs for domestic orders are calculated based on the selected shipping method, and destination. Diferent products may have different shipping costs due to the location of the factory that they are shipped from.
- International Shipping: Shipping costs for international orders are calculated based on the destination country, and selected shipping method. Please note that customs duties, taxes, and fees may apply and are the responsibility of the recipient. Prices might increase due to international shipping.
Delivery Times:
- Estimated Delivery: Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided at checkout and are based on standard shipping estimates provided by the shipping carrier.
- Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather delays, customs processing, or carrier issues may occasionally cause delays beyond our control. We appreciate your patience and understanding in such situations.
- Extras: Times may vary depending on your location and which products you choose, since some products have to be sent from different factories.
Delivery Issues:
- Lost or Stolen Packages: If your package is lost or stolen in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund, as applicable.
- Incorrect Address: It is your responsibility to provide accurate shipping information. Please double-check your shipping address at checkout to avoid delivery issues. We are not responsible for orders lost or delayed due to incorrect address information provided by the customer.
Contact Us:
If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact us at:
Thank you for choosing GOLDEN GLORY.